Cancellation & Refund Policy – EmilesGroup LLC

Cancellation and unused advances

Effective September 28, 2026. Contact emilesgroupllc@gmail.com or (339) 364-2093 to cancel, reschedule, or raise a billing concern. Before authorized work, travel, or approved outside spending begins, your advance is refundable. After work starts, we provide an itemized accounting of completed authorized work and approved nonrecoverable outside costs, and refund the unused balance. There is no automatic forfeiture solely for late cancellation or a no-show.

Mobile appointments

If an appointment cannot proceed, only separately disclosed travel/time actually provided and approved nonrecoverable costs may be retained. No charge applies to a notarial act that was not performed. Payment cannot override identity, willingness, presence, or other legal requirements. If EmilesGroup cancels, unperformed work is refunded. A remaining credit may be transferred to a new date with your agreement.

Document projects and monthly blocks

Work performed within your accepted scope is charged under the agreed rate or milestones. Work outside that scope needs approval. Unused monthly hours are refunded or carried forward at your choice. Monthly blocks do not renew automatically. Approved government or carrier fees already spent may be nonrecoverable; they are identified in the accounting.

Corrections and billing errors

Report a concern promptly so we can review it. We correct our own administrative errors without additional labor charges. Client-requested changes to instructions or source material are additional scope. Duplicate payments, incorrect charges, and charges for work not provided will be reviewed and corrected as appropriate. We do not impose a seven-day cutoff on statutory rights.

Refund timing and legal rights

We initiate agreed refunds within 10 business days after reconciliation. The payment provider may take additional time to post the credit. This policy preserves applicable consumer, cancellation, warranty, and refund rights; it does not excuse our own failure to perform. See the Pricing & Booking Policies and Terms of Service for service-specific payment arrangements.