Terms of Service – EmilesGroup LLC

Scope and acceptance

Effective September 28, 2026. These terms describe EmilesGroup LLC services and website use. An inquiry does not create a booking or engagement. Work begins only after we confirm availability, provide a written scope and total quote, you accept the applicable terms, and any required advance is received. The accepted quote identifies the work, deliverables, limits, schedule, and payment terms. It controls any expressly agreed project-specific difference; statutory rights always remain.

Services and boundaries

We provide mobile notary services, administrative document organization, printing, scanning, document logistics, and eligible apostille coordination. We are not a law firm and do not provide legal advice, representation, legal document selection or drafting, immigration assistance, or independent legal analysis. Attorney-related work follows the supervising attorney’s instructions. We do not conduct real estate closings or act as a closing agent. Closing-related notarization requires an eligible arrangement under M.G.L. c. 222, §17(e).

Prices and payment

Current rates and service limits appear on the Pricing page. Your written quote shows the total, known mandatory charges, chosen optional services, applicable taxes, and carrier/government expenses before acceptance. Advances credit toward that total. No work above the agreed scope or budget proceeds without approval. Existing accepted quotes are not changed retroactively by website updates.

Mobile notary: $50 advance below $150 total, or 50% at $150 and above; balance due at the appointment. Document projects: 50% advance and balance on delivery. Hourly minimums and print/scan/delivery orders below $150 are prepaid. Other payment schedules must be stated in the accepted quote. There is no automatic monthly renewal or undisclosed card surcharge.

Cancellations and refunds

Contact emilesgroupllc@gmail.com or (339) 364-2093 to cancel or reschedule. Before authorized work, travel, or outside spending begins, the advance is refundable. After work starts, we itemize completed authorized work and approved nonrecoverable outside costs, then refund the unused balance. Late notice or a no-show does not automatically forfeit the advance. A failed notary appointment may incur only separately disclosed travel/time actually provided and approved costs, not a charge for an unperformed notarial act. If we cancel, unperformed work is refunded. Any remaining credit transfers only with your agreement. Refunds are initiated within 10 business days after reconciliation.

Client responsibilities and timing

Provide accurate instructions, usable materials, permission to share the records, and a designated contact. Keep originals and backups. You or your attorney choose required legal documents, recipients, legal deadlines, and witness requirements. Confirm signer attendance, identification, willingness, witnesses, and facility access for notarial appointments. Payment never guarantees a notarization or overrides legal duties. We may decline prohibited work or unsafe conditions.

Turnaround begins once the accepted scope, required advance, usable materials, and instructions are in place. Delays, changed materials, larger volumes, or new requests may require a revised schedule and quote. Government, carrier, court, lender, and recipient decisions are outside our control; no legal outcome, acceptance, or processing date is guaranteed.

Quality, records, and confidentiality

Tell us promptly about an error. We correct our own administrative errors without additional labor charges. Changes to client instructions or source materials are additional scope. We do not alter source records or destroy originals without specific authorization. Before confidential work starts, we must agree on authorized access, transfer, permitted use, retention, return/deletion, and any required confidentiality or business-associate agreement. Do not send sensitive records through the general inquiry form or ordinary email.

Website use and rights

Use this website lawfully. Do not interfere with its operation, impersonate others, or access records without authorization. You retain rights in your source materials. You may use paid deliverables for their agreed purpose. Our branding and original website materials remain ours or their respective owners’. Third-party sites have their own terms and privacy practices.

Questions, disputes, and updates

Contact EmilesGroup LLC at emilesgroupllc@gmail.com or (339) 364-2093 about service concerns. Massachusetts law applies to the extent permitted by law. These terms do not waive consumer protections, applicable cancellation rights, remedies for our errors, or access to a court of competent jurisdiction. Updates apply prospectively; the terms accepted for an existing engagement remain applicable unless we both agree otherwise.